The folks at Parra have always been very responsive! I got back from a trip and discovered my car wouldn't start. I was 90% sure it was the starter battery, but since I own a Nissan Leaf (full electric) I left room for doubt.
USAA towed my car to Parra and they confirmed the starter battery was caput. They received my car in the afternoon, but were able to check it out, replace the battery, and contact me to get my car the same day! The price was far less than I was expecting, too.