CORONAVIRUS GUIDELINES

We are taking extra precautions to ensure that each of our clients and team members are protected as much as possible from the spread of the COVID-19.

TEMPORARY SAFETY MEASURES

We apologize for these temporary changes in our procedures but we know that in time this to will pass. Soon, we will be back to warm welcoming handshakes but for now, our appreciation for your business will be with a huge smile. We guarantee we will always do our very best for you and your family.

  • Please make a service or repair reservation online to avoid large crowds.
  • For no-touch drop-offs please use the Night Owl key drop located on the front of the buildings. Please remember to lock the vehicle before placing the key inside the drop box.
  • State Inspections also require an online reservation.
  • Social Distancing requirements; We are only accepting wait services with no more than 2 people at a time in our lobbies.
  • We will provide local shuttle. You will be seated in the right rear seat to allow space between our client and our drivers.
  • Your vehicle will be serviced, payment made by phone and vehicle can be arranged to be dropped off at your home or office. *Offer based on availability*
  • We are providing pick-up and delivery services for your vehicle. *Based on availability*
  • We ask that you do not enter the offices if you are sick, running a temperature or have been exposed to persons from Covid-19 hotspots in the area, states or countries around the world.

NEW CLEANING PROCEDURES

To keep our clients and team members safe each store is equipped with numerous germ-killing aerosols, hand wipes and cleaners. All of our team members have an unlimited supply of rubber gloves and there are sanitary stations throughout the buildings. Counters, door handles, coffee stations and all touch points are cleaned hourly or on demand.

Our vehicles and our client’s vehicles are sanitized at time of drop-off including ignition keys, seat belts, all hand contact points and the air space inside the vehicle is treated with a product called Frigi-Fresh a product of BG. This spray kills the bacteria and germs in the air and leaves a fresh clean scent.

We will also offer free air sanitation on all vehicles by spraying disinfectant on Cabin Filters through the fresh air intake vents. Some advice, only use the recirculating button or knob on you’re A/C control panel. This will keep outside air from coming inside the cabin keeping the air you breath cleaner and less pollen coming inside.

EARLY BIRD / NIGHT DROP FORM FOR YOUR MECHANIC

For your convenience, we have an early bird / night owl drop box for those of you who cannot bring your vehicle in during normal business hours. Below is a form for you to fill out when leaving your vehicle and keys.

Please fill out the form completely and remember to include your keys when you use our convenient security drop-box.

DOWNLOAD PDF FORM

The repair experience was very positive in all respects, from my first call to the completion of the work. They were polite, friendly & very professional. I won’t hesitate to call on Parra again.

G.P.

Great, honest service. I know I can trust you guys to give me an honest assessment of what my car needs and then to perform the work at a reasonable rate. That’s incredibly valuable…thank you!

D.B.

Great job on the 100,000 mile tune up for my 2012 Honda CRV. Parra is honest and fair unlike the dealership “service advisers” that invent problems about your car. It is important to me to not have to worry about the condition of my vehicle. In addition, the NRH location is more convenient than where dealerships are located in relation to home.

K.W.

Personal, friendly and professional service is the standard at Parra. They deliver what the big franchise dealers are unable or unwilling to. I found Parra about a year ago and they have made me a lifelong client.

D.E.

They have a great team from the office manager to the technicians as they were very polite and professional in every way. My vehicle was inspected, the problem found, and I was called and informed what my options were. They replaced the part same day and had it completed that afternoon. I would highly recommend them for any service needs.

D.F.

SERVICE YOU CAN COUNT ON

  • 32 Point Vehicle Inspection

  • Text Updates & Digital Reports

  • Honest Repair Advice